Pay Dues
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Management Company ID (6675)
Association ID (8U1)
Property Account Number (listed on your statement, typically 5-6 digits long)
Association ID (8U1)
Property Account Number (listed on your statement, typically 5-6 digits long)
UPDATED PAYMENTS!!
PAYMENT TRANSITION QUESTIONS
Thank you for your patience as we work through the transition process of the association's banking partner. We've received an overwhelming amount of questions regarding the transition process following the communication from CCMC yesterday morning. Your onsite team has been working diligently to respond to all questions and get clarification from the CCMC Financial Services Team to help support you all during this transition. Below you will find questions and answers to help you better understand the steps needed at this time.
We recognize this is a lot of information. Please ensure you thoroughly review the below information and reach out if you need further clarification.
WHAT IS THE DEADLINE FOR COMPLETING THESE CHANGES?
To ensure payments are processed before the due date, please complete the action required for your account according to the instructions below prior to August 15. This will ensure no interruption to your recurring payment processing and no late fees. If you have trouble with the actions below, please reach out to one of the following resources.
Alliance Association Bank Customer Service: 844-739-2331
SunCrest Management Team: 801-572-1233
CCMC Customer Service: 833-301-4538
The due dates for assessments are on the 1st of each month. Late fees are applied after the 15 of the month. Coupon books are mailed to owners approximately 30 days after receiving notification of move-in.
Late fees are applied on the 15th day of the month as delinquent if not paid in full. We realize some homeowners may be experiencing hardship and cannot pay their assessments. We strongly encourage these homeowners to reach out to the association office to discuss payment plan options to avoid late fees and suspension of amenities.
See our Collection Policy
ABOUT ALLIANCE ASSOCIATION BANK
AAB offers a full range of banking products and services designed for the specific needs of the community association industry, including:
- Free lockbox service for all owner payments.
- Recurring echeck and one-time credit card/ debit card payment options via CCMC’s website.
- Increased FDIC coverage for depositors through CDARS and ICS programs.
- Industry-leading online banking technology, including ACH, Positive Pay, and automated receipt of bank statements.
- User-friendly signature card, with one card for all your association accounts and the ability to use DocuSign as an option.
- Association loans available for renovations, capital projects, and insurance premiums.
We appreciate your partnership and look forward to implementing these improvements for your community. In the meantime, please don’t hesitate to contact your Community Manager.
I am enrolled in CCMC ACH
I AM ENROLLED IN CCMC ACH; WHAT ACTION DO I NEED TO TAKE
ANSWER:
Residents enrolled in ACH through CCMC will receive an authorization email from Alliance Association Bank (noreply@allianceassociationbank.com) upon transition. CCMC anticipates this will occur in the next few weeks. This email will request one-time authorization through a secure email to continue to have your payments automatically withdrawn. If you provide this authorization, you won't need to do anything else after this step.
Homeowners who do not respond will be deactivated from automatic withdrawal and be required to utilize one of the other payment methods (check, bill pay, or Alliance Association Bank recurring payments).
Below is a sample email so you know what to expect.
I had payments set up with Pacific Western
ACTION REQUIRED: Pacific Western Bank Recurring Payments
Your payments have been canceled automatically.
- Next Step -Login to your Alliance Association Bank portal here and create a new portal account for Alliance Association Bank, and set up a new recurring payment. You will be prompted to "add a property" after creating your user account. You will need the following information to complete this step:
Management Company ID (6675)
Association ID (8U1)
Property Account Number (listed on your statement, typically 5-6 digits long)
HOW TO SET UP A NEW RECURRING PAYMENT (AAB)
Association ID (8U1)
Property Account Number (listed on your statement, typically 5-6 digits long)
HOW TO SET UP A NEW RECURRING PAYMENT (AAB)
For questions related to setting up an account, don't hesitate to get in touch with the customer service team at Alliance Association Bank Customer Service: 844-739-2331
*If you establish recurring payments with Alliance Association Bank and your assessment changes, it will be necessary to update your payment with any noted changes to your assessment value. CCMC and Alliance Association Bank are not related companies. To comply with privacy laws, we do not share personal information.
Electronic Checks & Credit Card Payments
One-time Electronic Checks
Visit our webpage, select the state your community resides. Under One Time Payment, select the eCheck or Debit/Credit Card icon and follow the prompts as directed. The bank charges a $2.95 fee per transaction for use of one-time eCheck payment. Phone payments are not available.
Debit and Credit Card Payments
Visit our webpage, select the state your community resides. Under One Time Payment, select the eCheck or Debit/Credit Card icon and follow the prompts as directed. The bank charges a $2.95 fee per transaction for use of one-time eCheck payment. Phone payments are not available.
Debit and Credit Card Payments
Visit our webpage and select the state your community resides. Under One Time Payment, select the Debit/Credit Card icon and follow the prompts as directed. The bank charges a $5.00 flat processing fee per debit card transaction and a 3.5% per credit card transaction. American Express, Discover, Master Card and Visa are accepted. Phone payments are not available.
Management Company ID: 6675
Association ID: 8U1
Property Account Number (listed on your statement, typically 5-6 digits long)
Association ID: 8U1
Property Account Number (listed on your statement, typically 5-6 digits long)
Personal Check
ACTION REQUIRED: Personal Check
Continue to deliver your personal check to the onsite office/clubhouse at 2016 E Village Green Cir, UT 84020, or update the mailing address for payment processing.
Make checks payable to your community association
SunCrest OA
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
Bill-Payment Services
Individual Bank Bill Payment Services
ACTION REQUIRED: Bill Pay
Simply update your bill pay option with your personal bank account, ensuring payments are mailed to the new address for processing.
Make checks payable to your community association
SunCrest OA
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
Alliance Association Bank Customer Service: 844-739-2331
Do You Have Multiple Accounts?
When paying by mailing in your payment or through your online bill payment service, separate checks and envelopes must be used for each account. Each check should also list the account number to ensure timely and proper posting to the correct accounts. Please make sure to mail your coupon/statement stub with your payment. Any payments that cannot be processed automatically by the payment processing service center will be processed by converting your paper check into an electronic check transaction.
SunCrest OA/CCMC
PO Box 93327
Las Vegas, NV 89193-3327
Resident Portal
Don't forget that you can access your own Suncrest account! This portal will give you access to:
-Account Balance
And other important community information!
-Account Balance
And other important community information!
Should you have any questions regarding HOA payments, please contact Dalton Chadderdon in the Association Office at dchadd@ccmcnet.com or 801-572-1233.